Privacy and Cookie Policy

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security and credit card information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. The world is full of information hacks and we wanted to make sure that we do not leak any customer credit card information from our site. We have changed the way we charge for the orders and are currently using PayPal to process all credit cards and the PayPal payment method and we only store tokens. We do not store any credit card information on our web server. We take customer security seriously and have switched to tokens only.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. At this time we only have links to PayPal for their secure credit card processing and some seafood recipes mainly from ASMI (Alaskan Seafood Marketing Institute).

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

 
SHIPPING

 

Alaskan Harvest Seafood pays 50% of the cost of shipping provided that the order is $120 or more.

Seafood is shipped in insulated boxes and in super cold coolant to keep products frozen during transit. We try to ship most orders on Mondays and Tuesdays so that we have a backup day in case the delivery company fails to deliver ontime.

 

Standard Delivery is between 1 and 3 days depending on the delivery address. We will pack the order so that it arrives in good condition. Add shipments are shipeed as "Driver Released" and package is left at your door. No signature is required.

 
SUPPORT AND COST OF SHIPPING:

 

You can reach us at [email protected] or you can call us at 888-824-4278. Please leave a message if we do not answer right away. We will call you back as soon as we are able to. After the orders are shipped and the delivery company has the boxes, we will send you an email shipment confirmation with the tracking number.

We charge our customer $29.95 for Standard Shipping on orders between $120 and $300. Orders over $300, we charge 10% of the product cost. Overnight Delivery is available at an additional cost of $40. Overnight is just faster, the product will arrive in identical condition whether shipped as Standard or Overnight.

 

 
100% SECURE PAYMENT

 

We no longer store any credit card information on our servers. The card hacking has become too commonplace. This way we can be sure Alaskan Harvest does not leak any card information to anyone.

We process the card (or our card processor does) and this way it is more secure than the common AuthorizeNet and bank card processing.

We are confident that this is the best and the most secure way to protect our customer sensitive financial information.

We accept all major credit cards as well as PayPal.